Why Millennials' Amazon Experience Is Redefining Vendor Selection

Why Millennials' Amazon Experience Is Shaping Vendor Selection

I was honored (and thrilled) to be invited to write an article for Procurement Leaders, explaining how the e-commerce experience is raising the bar for vendor selection.  

"I’d argue, Amazon platforms have become a distinct ’usability’ standard because they’ve succeeded at what every good chief procurement officer (CPO) is trying to do:

  1. Effectively compare a myriad of suppliers.
  2. Make it easy for stakeholders to find exactly what they’re looking for.

"The article got me thinking: why are the platforms we use to find simple products like great coffee (Yelp), or office pens (Amazon Business), infinitely better than the procurement tools we use to find critical vendors?"